Terms of Service

Introduction and Acceptance of Terms

Welcome to SNSTracker, a social media analytics platform designed to help you track and analyze your social media performance efficiently. By accessing or using our service, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our service.

Use of the Service

SNSTracker provides users with a comprehensive platform to track and analyze social media performance. You agree to use the service in accordance with all applicable local, state, national, and international laws and regulations.

User Accounts and Registration

1. Account Creation: To access certain features of the service, you need to create an account. You must provide accurate and complete information during the registration process.
2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. User Responsibilities: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Content and Intellectual Property Rights

All content provided through SNSTracker, including but not limited to analytics tools, reports, and documentation, is protected under copyright law. The copyright owner of SNSTracker is snstracker.com.

• You acknowledge that you do not own the underlying technology or intellectual property that makes up the SNSTracker service, and you agree to respect the intellectual property rights of snstracker.com and any third parties.
• While you retain ownership of your data and custom configurations, the core SNSTracker platform remains the property of snstracker.com.

Prohibited Activities

You agree not to engage in any of the following prohibited activities while using SNSTracker:

• Unauthorized access to or distribution of our proprietary code and systems
• Reselling or redistributing SNSTracker services without authorization
• Interfering with or disrupting the security or performance of the service
• Using the service for any illegal or unauthorized purpose
• Attempting to bypass any security features of the service

Privacy and Data Collection

SNSTracker collects the following types of data:

• Account Information: Information you provide when creating an account
• Usage Details: Data related to your activity on our service
• Device Information: Information about the device you use to access our service
• Cookies: Data that helps us enhance your experience with our service
• Payment and Billing Information: Data necessary to process payments

For more details on data collection practices, please refer to our separate Privacy Policy.

Service Limitations and Availability

1. Service Availability: We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service.
2. Usage Limits: Your usage of the service is subject to the limitations of your subscription plan.
3. Export Restrictions: The service may be subject to export control laws and regulations. You agree to comply with all applicable export laws.
4. Data Processing: We process data in accordance with our Privacy Policy and applicable data protection laws.

Service Delivery and Support

1. Service Delivery: Access to the service is provided immediately upon successful payment and account creation.
2. Technical Support: We provide email support during business hours (Monday to Friday, 9:00 AM to 6:00 PM UTC).
3. Service Updates: We may update or modify the service at any time. Significant changes will be communicated in advance.
4. Service Termination: We reserve the right to terminate or suspend service for violations of these terms or for any other reason at our discretion.